Blink Charging Privacy Policy

Date of Last Revision: 25 February 2025

Introduction

Blink Charging UK Limited (“Blink Charging”, “we”, “our”,  or “us”) provides this Privacy Policy  to inform you (“customer”, “you”, “user”) on how we process your information, whether you are a visitor to our Website, a purchaser of our electric vehicle charging stations and/or operation and management services, or a user of electric vehicle charging stations on the Blink Network (via the Application or other online platform (the “Sites”)), or any of the services accessible through our Application (the “Services”). “Blink Network” refers to Blink Charging’s open-platform network of electric vehicle charging stations and vehicle charging applications.

This Privacy Policy applies to your use of the Blink Charging Website (the “Website”), and to any  of the services offered by Blink Charging, including our Application (the “App”), and the Blink Charging radio-frequency identification cards (the “RFID Cards”).  Each of these services and  are collectively defined as the “Services”.

Except as explicitly provided herein, this Privacy Policy sets out the basis on which any personal data relating to you will be processed by us. Please read this carefully to understand our practices regarding your personal data and how we will treat it. By using or otherwise accessing our Services, you agree to this Privacy Policy.

This Privacy Policy is provided in a layered format with specific areas set out below:

• Third party links

• Children’s privacy

• Data we collect and how we use it

• How do we collect your personal data?

• Our purposes and lawful basis for using your personal data

• Disclosing your personal data

• Data security

• Data retention

• Your legal rights

• Cookies and other electronic technologies

• Online analytics and tailored advertising

• Complaints and concerns

Blink Charging UK Limited is the controller and responsible for your personal data.

Company name and number: Blink Charging UK Limited, 09444771

Registered address: 45 Grosvenor Road, 1st Floor, St. Albans, AL1 3AW

E-mail address: support.uk@blinkcharging.com

Telephone number: 0800 2088 007

Third Party Links

Our Website and Apps may contain links to Websites or Apps we do not own or control that have their own privacy policies and we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these Websites or Apps.  Please check these policies before you submit any personal data or use these services. Access to any other Websites or services linked to the Blink Charging Website is at the user’s own risk, and Blink Charging is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these Websites.

Children’s privacy

Our Website or Apps are not intended for children, including those under the age of 17 years of age. If you are 17 years or under, we would request that you do not submit information to us. Furthermore, If we become aware that we have inadvertently collected personal data from children under the age of 13 years of age, without parental consent, we will take reasonable steps to delete it as soon as possible as required by applicable law.

Data we collect and how we use it

We may collect, use, store and transfer the following types of personal data about you:

• Commercial Data, such as your transaction data and charging station use data which includes where you are using the Services including details about payment to and from you, your postcode and details of purchases;

• Connected Data, such as information stored on your Device that you permit the App to connect to, being login information;

• Contact Data, such as your name, postcode, e-mail address and telephone number;

• Content Data, such as information that you store or generate in our App;

• Cookies Data, see below for more information and visit Cookies preferences on the Website;

• Device Data, such as the type of mobile device you use; unique device identifier(s) (for example, your Device’s IMEI number, the MAC address of your Device’s wireless network interface and/or the mobile phone number used by your Device), mobile network information, your mobile operating system; and time zone setting;

• Direct Marketing Data, such as your direct marketing preferences, consents for receiving direct marketing from us and/or our third parties and the history of the direct marketing communications we have sent to you;

• Employer Data, such as the name of your employer and contact details, where you use our application in the course of your employment;

• Feedback Data, such as your feedback and survey responses;

• Financial Data, such as the last four digits of your payment cards, bank details, RFID card, payment tokens, invoice and purchase order history;

• Health Data, this would be limited information about your health for the purpose of managing any associated claims;

• Identity Data, such as name, title, date of birth, and Profile Data;

• Location Data, such as past and current general location, IP address, and, if you provide permission, precise GPS location;

• Marketing and Communications Data, such as your preferences in receiving marketing from us and our third parties, your communication preferences and communications you send us;

• Personalisation Data, such as Cookies Data, Device Data, Content Data, Connected Data, Usage Data, Location Data, and the preferences we have inferred you have and use to personalise the App or Services;

• Professional Data, such as qualification or certification details that verify your skill or competence in your professional role. For example, electrical certifications, could include; certification number, or issuing body or organisation;

• Profile Data, such as your email address, username and password, profile picture, purchases or orders made by you, your interests, preferences, feedback and survey responses;

• Security Data, such as information we collect about your use of the App, our Services and our Sites in order to ensure your and our other users' safety and security, being Usage Data, the Cookies Data generated by our use of cookies, and the information provided to us by our payment processing provider;

• Sensory Data, such as audio recordings if you call our customer service;

• Transaction Data ,such as billing and delivery addresses, payment card details, history of your payments, purchases, deliveries, returns and refunds and the applicable terms and conditions of your purchases;

• Usage Data, such as logs and detail of your use of our App and Services, being the dates and times on which you download, access and update the App and our Services, any error or debugging information, and the actions we and you take in relation to them and Cookies Data;

• Vehicle Data, such as the brand(s), model(s); vehicle’s vin and registration number(s) of your vehicle(s); and your name(s) for those vehicle(s).

We also create, use and share aggregated data, such as statistical or demographic data for various purposes.  In certain circumstances, aggregated data may be (wholly or in part) derived from your personal data but that aggregated data is not considered personal data in law as it will not directly or indirectly reveal your identity.  For example, we may aggregate your Usage Data with the usage data of others in order to calculate the percentage of users accessing a specific feature or Service.  However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data and will treat it in accordance with this Privacy Policy.

Whilst we do not routinely process any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, wand genetic and biometric data). We may,  however,  process limited information about your health for the purpose of managing any associated claims.

If you fail to provide us with your personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our Services). In this case, we may have to cancel the service you have with us, but we will notify you if this is the case at the time.

How do we collect your personal data?

We will collect and process the following data about you:

• Registration - We collect your Identity Data and Contact Data when you register an account with us.

• Communications - When you communicate with us via email, telephone, or through one of our online forms, we collect your Contact Data. If the communication relates to an error or problem you are having with the App or our Services, we will also collect Usage Data for diagnosis and improvement.

• Information you generate when using our App and Services - Each time you access and use our App and Services, we collect Content, Device, and Usage Data. We collect Content Data where you upload it to the App or interact with the content available on the App.  We collect Device, Cookies, and Usage Data by using cookies and other similar technologies when you interact with our Website. Please click on the cookies logo on the homepage of our Website for further details and how to manage cookies preferences.

• Information we collect through monitoring the use of our App, Sites and Services. Each time you access and use our App and Services we collect information about that access and use, being Device, Content, Cookies, and Usage Data.

• Additional information we otherwise collect through our App, Sites and Services where we have your consent to do so - Where you provide your consent, we will collect your Location Data on an ongoing basis while you have the App installed on your device.

• Direct Marketing - We collect and record Direct Marketing Data when we add you to our marketing database, you request to change your direct marketing preferences, or you interact with our direct marketing communications, or we receive prospect information from our data broker partners.

• Connected Data - We collect Connected Data when you choose to connect your connected device to your account.

• Social Media Data - We collect Social Media Data when you choose to connect your social media account(s) to your account.

• Information we receive from third parties – We will receive personal data about you from the third parties.

• Unique application numbers - When you want to install or uninstall a Service containing a unique application number or when such a Service searches for automatic updates, that number and information about your installation, for example, the type of operating system, may be sent to us.

Our purposes and lawful basis for using your personal data

We will only use your personal data where we have a lawful basis to do so. Most commonly we will use your personal data in the following circumstances:

• where you have consented to the processing;

• where we need to perform a contract with you, or your employer;

• where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;

• where we need to comply with a legal or regulatory obligation.

We will only send you direct marketing communications by e-mail or text where we have your consent. You will have the right to withdraw that consent at any time by following the instructions in any relevant communication or by contacting us at marketing.uk@blinkcharging.com.

The information about the purposes for which we may use your personal data below is outlined below, with the differences in the lawful basis for processing highlighted on whether you are using our Services as an individual consumer, a business contact or in the course of your employment.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact and Commercial Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.  You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing by emailing us at: marketing.uk@blinkcharging.com.

We will only send you direct marketing communications by App, e-mail or text where we have your consent.  You have the right to withdraw that consent at any time by updating your choices on the App or by emailing us at: marketing.uk@blinkcharging.com.

Disclosing your personal data

We may disclose your personal data with the third parties below for the purposes set out in above.

• With our affiliates; our distributors, resellers, channel partners, and Blink Charging station owners;

• External third parties, including:

  • Your App store provider and network operator to allow you to install the App;

  • Service providers acting as processors who provide IT and system administration services, hosting services for our App, delivery and logistics services, payment processing, fraud and identity verification providers, customer service support, email delivery and administration, and data storage and analysis;

  • Your service providers that you have appointed and we need to contact to fulfil your requests, such as your banking or payment card provider to process your transactions;

  • Our professional advisors including lawyers, auditors, insurers, consultants who provide legal, accounting, or insurance services;

  • Marketing and promotional partners and co-operatives with whom we share data to enhance our offerings and identify prospective customers;

  • Third party partners where you have expressly subscribed to receive marketing from or with them.

• Health and Safety platform where we manage any associated accident (health) claims;

• With site hosts when you connect with a Blink Charging station operated by a site host;

• In certain circumstances, specific third parties where we have notified you of their identity and you have consented to us sharing certain personal data with them.  For example, when we ask if you would like to participate in studies being conducted by those third parties;

• In the unlikely event of insolvency, bankruptcy or receivership in which your information would be transferred as one of Blink Charging’s business assets;

• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.  Alternatively, we may seek to acquire other businesses or merge with them.  If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy;

• At your direction or with your consent, such as when you use our social media features to provide information to Blink Charging users about our service or when you direct us to share information with third parties;

• Law enforcement or where we otherwise believe it appropriate to investigate, prevent, or take action regarding possible illegal activities, and/or to protect our rights and property and the rights and property of other users;

International Transfers

The personal data we collect from you may be transferred to, and or stored at, a destination outside the UK/European Economic Area (“EEA”) depending on which of our international entities is providing services and or where we use service providers located outside the UK/EEA. Where personal data is transferred outside the UK/EEA to a country not deemed to provide adequate protection, we have complied with the need for additional safeguards as set out in legislation, for example, entering into standard contractual clauses.

Data security

Blink Charging has implemented administrative, physical, and technical security measures to protect your information under our control. All information you provide to us is stored on our secure servers (or those of our third party service providers).  Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using WebSocket technology. You should take steps to keep your information safe (including your password) and log out of your account after use. Where we have provided you, or you have chosen, a password that enables you to access certain parts of our Website, or App, or a Blink Charging RFID Card to access charging stations, you are responsible for keeping your password and Blink Charging RFID Card confidential. You must not share these with anyone or store them in a way that may allow a third party to access them. If that happens, you should report it immediately to privacy@BlinkCharging.com.

We also ask that you update your password periodically to help reduce the risk of unauthorised access to your account with us. Blink Charging cannot be held responsible for your failure to keep your password or Blink Charging RFID Card secure.

Once we have received your information, we will use strict procedures and security features to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.

While Blink Charging takes precautions against possible security breaches of its Website and App, no internet transmission is completely secure, and we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur. We cannot guarantee the security of your information while it is being transmitted to our Website or App or stored in our systems, and any transmission is at your own risk. We have put in place procedures to deal with any suspected personal data breaches and in the event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal or other requirements.

Your legal rights

Under certain circumstances you have the following rights under data protection laws in relation to your personal data.  Please note, these rights are not absolute.

 You have the right to:

• request access to your personal data (commonly known as a ‘data subject access request’).  This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it;

• request correction of the personal data that we hold about you.  This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us;

• request erasure of your personal data.  This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.  You also have the right to ask us to delete or remove your personal data where:

• you have successfully exercised your right to object to processing (see below);

• we may have processed your information unlawfully; or

• we are required to erase your personal data to comply with local law.

Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you (if applicable) at the time of your request;

• object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.  You also have the right to object where we are processing your personal data for direct marketing purposes.  In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms;

• request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• if you want us to establish the data’s accuracy;

• where our use of the data is unlawful but you do not want us to erase it;

• where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

• you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• request the transfer of your personal data to you or to a third party.  We will provide to you (or a third party you have chosen) your personal data in a structured, commonly used, machine-readable format.  Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you;

• withdraw consent at any time where we are relying on consent to process your personal data.  However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.  If you withdraw your consent, we may not be able to provide services to you.  We will advise you if this is the case at the time you withdraw your consent.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

If you would like to exercise any of these rights, please contact us by email at privacy@BlinkCharging.com.

Cookies and other electronic technologies

Like most Websites, Blink Charging uses cookies and similar technologies, including web beacons, embedded scripts, and e-tags (together referred to as “cookies,” unless otherwise stated) to provide users an efficient user experience in using our Website or Services. A cookie is a small data file placed on your computer or mobile device by your web browser. It is a tool that stores information about Website visits, recognises you and your preferences each time you visit our Website or App, optimises functionality, and enables us to provide the service. Some parts of the Website or App, may use cookies to track user traffic patterns.

Blink Charging uses cookies for various reasons, including providing you the Service you have requested, enhancing our Website’s performance, or analysing how users use our Website.

You may also control and block the cookies used by our Website by clicking the cookies logo on the home page of our Website to access the Privacy Preference Centre to manage your cookies preferences. You can also adjust your settings so that your browser blocks all cookies or only cookies from third parties. You can also delete cookies that have already been placed. However, please note that if you use your browser or device settings to block all cookies, you may not be able to access all or parts of our Website. For more information about how cookies can be managed and deleted, please visit http://www.allaboutcookies.org/.

Online analytics and tailored advertising

Analytics - We may use third-party analytics services such as Google Analytics. These service providers use the technologies to help us analyse how users use the Service, including analysing your Website or App use, compiling reports on Website and App activity, and providing us with other services relating to Website or App activity and internet usage. We may also use Google Analytics for certain purposes related to advertising, as described in the following section, however, this is only done through our Website, and not in our App. To prevent Google Analytics from using your analytics information, you may install the Google Analytics Opt Out Browser Add-on for your current web browser.

Tailored advertising - We and our third-party service providers may use device identifiers and other automated technologies (including cookie identifiers), along with other collected information, to deliver content or tailor ads when you are on our Service or other devices, Apps or Websites. These ads may be based, for instance, on the types of Websites that you visit over time, the types of Apps you have on your device, or de-identified information about you and your likely interests, based on your activities off our Service. Partners that we or others work with to do the above may track your activities over time (including across different Apps or Websites) by collecting information through automated means, and they may use this information, and other information they receive from us or other sources, to deliver advertisements to you.

Complaints and concerns

Please contact us at privacy@BlinkCharging.com should you have any questions about how or why we process your personal data. You also have the right to make a complaint at any time to the Information Commissioner’s Office, the UK regulator for data protection issues at www.ico.org.uk.

Changes to the Privacy Policy

We keep our Privacy Policy under regular review. We may change this Policy to reflect changes in the law, our information practices, or the Service features. This version was last updated in  February 2025. By using our Services, you are confirming that you have read and understood the latest version of this Privacy Policy.