BLINK APP TERMS & CONDITIONS OF SALE

Date of Last Revision: 25 February 2025

These terms may have changed since you last reviewed them

From time to time, we may change these terms.  Therefore, please always review them carefully to ensure that you are familiar with our current terms.

Where to find general information about us and our services

Before you charge your vehicle, you can find everything you need to know about us (Blink Charging UK Limited, a company registered in England and Wales with registration number is 09444771 and with our registered office at 45 Grosvenor Road, 1^st Floor, St. Albans, AL1 3AW) and our services generally on our website (located at https://blinkcharging.com) and in our ‘Blink Charging’ mobile application (the App).

We use personal data as set out in our privacy policy

How we use any personal data provided to us (or that we collect) is set out in our privacy policy.

How to use and pay for our services

Electric vehicle charge points that we operate (Chargers):

• may be reserved for a specific time slot via:

  • the App, with payment for the charging also being made at the same time via the App;

  • a mobile application or website of a third party with whom we have a contractual relationship allowing its customers to use our Chargers (a Roaming Partner), with payment for the charging also being made at the same time to the Roaming Partner via that mobile application or website.  In this case, you will have a contract with the Roaming Partner for the provision of charging services as well as a contract with us (on these terms) regarding your use of the relevant Charger; and/or

• in some cases, allow for contactless payment (Contactless Chargers) using:

  • a credit/debit card tapped on their payment terminals (Payment Terminals);

  • an RFID card issued to/by a UK Organisation (an RFID Partner) tapped on the Payment Terminal.

Where we refer to:

• UK Organisations, we mean:

  • sole traders operating exclusively in the UK; and

  • organisations (for example, limited companies) that are incorporated/organised in the UK;

• Partners, we mean Roaming Partners and RFID Partners.  In some cases, a Partner may be both a Roaming Partner and an RFID Partner.

Contracts

Each time you make a reservation or a contactless payment (as described above), this will create a separate contract between us on these terms.

Use of our Chargers

When you make any use of our Chargers, you are agreeing to the following provisions of these terms:

• You must be a UK consumer or a UK organisation

• Availability of Chargers

• What you must do

• What you must not do

• We can end our contract with you

• You have several options for resolving disputes with us

• We don’t compensate you for all losses caused by us or our services

• Other important terms apply to our contract

Purchases of our services

When you purchase services from us by:

• making payment via the App;

• tapping a credit/debit card on a Payment Terminal;

• tapping an RFID card on a Payment Terminal, where we (rather than a Partner) are the issuer of that RFID card,

you are also agreeing to the following provisions of these terms:

• Acceptance/rejection of orders placed via the App

• Contactless purchases

• We put a ‘hold’ on your account when we accept your order or you tap

• When and what we charge you

• Our delays

• When we will provide VAT receipts

• We charge interest on late payments

• Payment collection

Consumer purchases of our services

When you are a consumer and purchase services from us by:

• making payment via the App;

• tapping a credit/debit card on a Payment Terminal,

you are also agreeing to the following provisions of these terms:

• Consumers have a legal right to change their mind

• You have rights if there is something wrong

You must be a UK consumer or a UK organisation 

These terms are for (and the Chargers are for use by) UK adult consumers and UK organisations only.  If you agree to these terms (which will be deemed where you use a Charger), you legally promise (warrant) that you are either:

• a consumer (i.e. an individual acting for purposes that are wholly/mainly outside of your trade, business, craft or profession) and aged 18 or over and with a habitual residence in the UK; or 

• a UK Organisation.  If an individual enters into a contract with us on these terms on behalf of a UK Organisation, where these terms refer to you, your etc.: 

  • this means – where the context permits – the UK Organisation on whose behalf the individual is acting; 

  • the UK Organisation undertakes to procure the compliance by that individual with these terms; and

  • the UK Organisation legally promises (warrants) that that individual is expressly authorised to enter into a contract on these terms on behalf of the UK Organisation.

Availability of Chargers

We do not offer any guarantee (or warranty or representation) that any specific Charger will be available at any particular time.

Where you make a payment to us (rather than a Partner), our obligation is to provide you with charging services only begins when a contract is formed between us, as mentioned below (see Acceptance/Rejection of Orders Placed via the App and Contactless Purchases).

What you must do

Where we refer to a Parking Space in these terms, this means a parking space where a Charger is located.

In addition to other obligations in these terms, you legally promise (warrant) that:

• with respect to the vehicle that you will charge using the Charger, you and it are insured to the minimum extent required by law;

• you will:

  • behave reasonably at all times when:

    • plugging into, unplugging from, and using the Charger; and

    • entering, leaving and using the Parking Space;

  • This includes (but is not limited to):

    • appropriately replacing and securing all plugs and cables.  This may include, after use of the Charger, locking the plug in place and/or coiling the cable so as to ensure that it does not present a trip hazard;

    • not causing a nuisance or behaving in an inconvenient or annoying manner (e.g. playing music loudly in your vehicle, littering the Parking Space);

    • where applicable, removing your own charging cable after using the Charger;

  • take all reasonable steps to check whether:

    • any parking charges are applicable for your use of the Parking Space and, if so, to pay those parking charges;

    • there are any rules and/or policies relating to the Charger and/or the Parking Space (e.g. visible in/around the Parking Space);

  • take all reasonable precautions for your own safety and those of others when:

    • plugging into, unplugging from, and using the Charger; and

    • entering, leaving and using the Parking Space;

  • This includes (but is not limited to):

    • not using any Charger or charging cable that is damaged or has been tampered with; and

    • ensuring that the charging cable does not create a trip hazard;

  • leave the Parking Space promptly (and, in any event, within 10 minutes) after you have stopped charging your vehicle or your vehicle has become fully charged;

• you will comply with:

  • our Mobile Application T & Cs of Use, where you use the App;

  • any and all applicable rules and/or policies.  This includes our rules and policies and those of third party owners and/or operators of the Charger and/or the Parking Space of which you become aware (or would have become aware, if you had acted reasonably).  These may, for example (without limitation), be:

    • provided to you by us and/or by a Partner; and/or

    • posted on signs at/near the Parking Space; and/or

  • all reasonable requests and instructions that we may provide to you at any time in relation to the Charger, the Parking Space and/or your use of them.

What you must not do

In addition to other obligations in these terms, you legally promise (warrant) that you will not:

• use any Parking Space without promptly (and, in any event, within 5 minutes of parking in that Parking Space) by:

  • placing an order to charge your vehicle via the App or via a Roaming Partner’s mobile application or website;

  • beginning to charge your vehicle by tapping your credit/debit/RFID card on the Payment Terminal;

• allow anyone else to:

  • charge their vehicle using the Charger; or

  • park in the Parking Space,

unless (where you are a consumer) you have transferred this contract to them first;

• damage the Charger or any vehicles near to the Charger or injure any person while:

  • plugging into, unplugging from, and using the Charger; or

  • entering, leaving or using the Parking Space.

• If you do so:

  • you legally promise (warrant) that you will immediately inform us by email (support.uk@blinkcharging.com)  or phone (0800 2088 077);

  • or someone alleges that you have done so, we may – in accordance with our privacy policy – provide your details to the relevant third parties (e.g. the police);

  • where you reserved a Charger via the App, leave your vehicle in the relevant Parking Space beyond the duration of time for which you reserved the Charger.

We can end our contract with you

We can end our contract with you and claim any compensation due to us if (among other things):

• the hold on your debit/credit account (where applicable) is removed prior to you using the Charger and/or the Parking Space;

• we’re unable to take any payment that you owe us and you still don’t make payment within 14 days of our reminding you that payment is due;

• we become aware that you are not:

  • aged 18 or over and a consumer and habitually resident in the UK; or

  • a UK Organisation.

You have several options for resolving disputes with us

• Our complaints policy.  Our customer service team will do their best to resolve any problems you have with us or our services, in accordance with our complaints policy.  You may contact them by:post at: 45 Grosvenor Road, 1^st Floor, St. Albans, AL1 3AW;

• email at: support.uk@blinkcharging.com; 

• phone on: 0800 2088 007.

You can go to court.  These terms are governed by English law.  If you are:

• a consumer, you can bring claims against us in the English courts and – if you live in Wales, Scotland or Northern Ireland – you can also bring claims against us in the courts of the country you live in.  We can claim against you in the courts of the country you live in;

• a UK Organisation:

  • you can only bring claims against us in the courts of England and Wales;

  • we can bring claims against you in the courts of England and Wales as well as in the courts of Scotland and Northern Ireland.

We don’t compensate you for all losses caused by us or our services

We are not responsible for losses you suffer you may suffer that are caused by us where the loss is:

• unexpected.  It was not obvious that it would happen and nothing you said to us before you began charging (and which we acknowledged and accepted) meant we should have expected it (so, in law, the loss was unforeseeable);

• avoidable.  Something you could have avoided by taking reasonable action.  For example, damage to your vehicle which was caused by use of the Charger but which you could have avoided by following our instructions for use of the Charger.

Where you choose to use your own charging cable, we will not be responsible for any:

• damage to that charging cable unless the damage was caused by us (e.g. was caused by a defective Charger);

• any loss or theft of that charging cable where you leave it behind, except where:

  • the cable becomes trapped in a Charger due to a defect of the Charger (i.e. not due to a defect of the cable or improper use); and

• you have contacted us to obtain our assistance in untrapping the cable and:

  • you have taken all reasonable steps that we have directed to attempt to untrap the cable; and

  • a reasonable period has passed since first contacting us and the cable remains trapped.

Where you are a UK Organisation, our total aggregate liability in contract, tort (including negligence and breach of statutory duty howsoever arising), misrepresentation (whether innocent or negligent), restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement or any collateral contract – including any liability arising in any way in connection with the App – shall be limited to the greater of:

• £250; or

• a sum equal to four times the fees paid and payable to us under this contract.

Other important terms apply to our contract

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.  This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or sub-contractors or for fraud or fraudulent misrepresentation.

You can only transfer your contract with us to someone else if we agree to this.  We may not agree:

• where you are a consumer, if that person is not (or we cannot verify that they are) over the age of 18, located in the UK and a consumer;

• we reasonably believe that that person may not pay us any amounts owed to us or which may become due to us.

We can require the new owner to prove that you transferred the contract to them.

Nobody else has any rights under this contract. This contract is between you and us.  Blink Network B.V. and any Replacement Agents may rely on the payment collection provision should you claim against them.  Otherwise, nobody else can enforce it.  Neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply.  If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later.  We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

Mobile application terms and conditions also apply.  Where you have agreed to comply with our Mobile Application T & Cs of Use, the Mobile Application Ts & Cs of Use and these terms form two different contracts between us and you.

If there is a conflict with any other terms and conditions.  In the event of any conflict between:

• the terms and conditions applicable to use of the App and these terms, these terms will apply;

• where you are a UK Organisation: ] 

  • any other terms and conditions or agreements between us and you relating to our provision of charging services to you (including relating to payment for those services), those other terms and conditions will apply;

  • any other terms and conditions or agreements between us and you unrelated to our provision of charging services to you (or to payment for those services), these terms will apply.

Acceptance/rejection of orders placed via the App

We contact you (normally within five minutes) – via email and/or within the App – to confirm that we’ve accepted your order.  At that point, a contract will be formed between us and you on these terms. 

Sometimes we reject orders.  This may be, for example, because:

• there has been an issue with the hold that we placed (or attempted to place) on your debit/credit card;

• where you are a consumer, you are not (or we have reason to believe that you are not) aged 18 or over;

• you have (or we have reason to believe that you have) breached a previous/another contract between us; or

• the services were accidentally mispriced by us.

If we reject your order, we will let you know – via email and/or within the App – as soon as possible and remove the hold from your credit/debit card. 

Contactless purchases

To begin charging using a Contactless Charger, plug your charging cable into your vehicle and tap your credit/debit/RFID card to the Payment Terminal.  At that point, a contract will be formed between us and you on these terms. 

To stop charging, tap the same card to the Payment Terminal again and unplug your charging cable from your vehicle.

We put a ‘hold’ on your account when we accept your order or you tap

When we accept an order placed via the App, we will put a ‘hold’ on your credit/debit account for £30, or when you touch your credit/debit card to the Payment Terminal, we put a ‘hold’ on your credit/debit account for £50.  This means that we have reserved that amount on your account but not yet actually charged your account.

If we are unable to place a hold on your account, you will not be able to use the Charger.

When and what we charge you

The cost of electricity at each Charger may change from time to time.  Therefore, you must check that cost before you:

• place an order via the App; or

• tap your credit/debit/RFID card on a Payment Terminal to begin charging your vehicle.

We will only charge you for the actual electricity you used to charge your vehicle using the Charger. This is calculated based on the cost of electricity per kWh for the Charger.

Where you:

• place an order via the App, the cost of electricity per kWh for the relevant Charger will be mentioned in a confirmation email to you and/or will be available within the ‘Charge History’ section of the App;

• wish to make a contactless payment (i.e. by tapping your credit/debit/RFID card on a Payment Terminal), you must confirm the cost of electricity per kWh for the relevant Charger by following the link generated by scanning the QR code on the side of the Charger and then entering the ID number shown on the Charger.

Our delays

If our supply of your services is delayed, please contact our customer service team to inform us and/or should you wish to end the contract.  If you end the contract, where have placed a hold on your debit/credit account, we will remove it and will not charge you.

This does not affect any other rights that you may have, including your right to change your mind. 

When we will provide VAT receipts

Where you:

• placed an order via the App:

  • as a registered user, after you have finished charging, we will email you with a VAT receipt showing the final cost;

  • after you have finished charging, a VAT receipt showing the final cost will be available within the ‘Charging History’ section of the App;

• made a contactless payment (i.e. by tapping your credit/debit card on a Payment Terminal):

  • as soon as you made the contactless payment, you can obtain a VAT receipt by scanning the QR code on the Payment Terminal; and/or

  • up to 12 months after you have finished charging, we will provide you with a VAT receipt if you complete and submit the form located at Driver Support. However, you must wait 20 minutes after you finish charging before doing so.

We charge interest on late payments

If we’re unable to collect any payment you owe us, we charge:

• consumers interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time;

• UK Organisations interest on the overdue amount at the rate of 8% a year above the Bank of England base rate from time to time.

This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount (whether before or after judgment).  You pay us the interest together with any overdue amount.

Payment collection 

We have appointed Blink Network B.V. (incorporated and registered in the Netherlands with Chamber of Commerce number 89506693) as our agent for collecting and processing on our behalf all payments for our UK charging services.  Consequently, any receipts and invoices issued to you will be issued (and you agree to them being issued) by Blink Network B.V. or any replacement agent that we appoint in the future (a Replacement Agent).

You acknowledge and agree that:

• you are entering into a contract on these terms with Blink Charging UK Limited and not with Blink Network B.V. or any Replacement Agent;

• Blink Network B.V. and any Replacement Agents shall not be liable to you in respect of any of our acts/omissions.